Customer market and customer experience
| Objective | KPIs and actions | Target year |
|---|---|---|
| Improve dialogue, service quality, and customer relationships. Promote raw materials and the company’s supply chain | Launch the new website and implement new automations in the customer support process | 2026 |
| Strengthen corporate credibility through transparent, reliable, and verified information | Draft an ESG communication procedure aligned with Directive 2024/825 by June 30 |
2026 |
| Strengthen customer relationships through structured, transparent, and continuous dialogue focused on creating shared value | Continuously organize customer events |
2026 2027 2028 |
| Improve customer trust and position the company as a reliable and knowledgeable partner | Provide continuous and timely management of all customer ESG requests |
2026 2027 2028 |