Terms & Conditions
GENERAL TERMS & CONDITIONS OF SALE (B2C)
This website www.reda1865.com (hereinafter the "Website") and the associated services and contents are made available to users and / or customers (hereinafter the "Customer or" Customers ") for the promotion and sale of consumer goods produced by Successori Reda S.p.A. (hereinafter also referred to as "REDA") with registered office at Via Robiolio n. 25 - 13825 Valle Mosso (BI),Italy, a company registered with the C.C.I.A.A. of Biella (Italy) at n. REA 156029 of the Company Register, (VAT n. 01676570029), as well as the provision of related services, such as, for example, the newsletter and the contact form.
The purchase of the products is governed exclusively by the General Conditions of Sale in force at the time of purchase and published on the website in order to inform customers as well as allow the storage and reproduction of the said conditions in accordance with the relevant legislation.
The use of the Website and the relevant services implies the full knowledge and acceptance of General Terms of Use.
Customers are therefore invited to read carefully the General Conditions of Use, as well as the Privacy Policy and the General Conditions of Sale, before using the Website.
REDA reserves the right to amend the General Terms and Conditions of Sale hereof at any time.
In such case, REDA will publish on the Website the updated version of the Terms of Use, replacing the date of "last amendment" with the date of the update. Users are invited to consult the terms and conditions of use on a regular basis. The use of the website and the Services after the date on which these changes have been made implies acceptance by the User of the updated version of the Terms of Use. If the User does not accept these changes, he will not be able to use this Website.
For any information concerning orders, deliveries and, more in general, purchases, please contact REDA customer care at the e-mail address: store@reda.it or the following telephone number: +39-0157049111 (Monday to Friday 8:30 - 12.30 and from 14:00 - 18:00 local time) or leaving a message at the chat service; customers will be contacted as soon as practicable.
1. Acceptance of the general conditions of sale and conclusion of the contract
1.1 REDA offers for sale on the Website the products to end Customers (Consumers), meaning natural persons acting for purposes not related to their business, entrepreneurial or professional activities, if any. Therefore, REDA reserves the right not to process orders placed by persons other than the "Consumer" or, in any case, orders that are not consistent with its business policy. If you are not a Consumer, please go to the e-shop dedicated to companies.
1.2 The contract between REDA (hereinafter also the “Seller”) and the Customer shall be deemed executed upon acceptance of the order by REDA. In case of non-acceptance of the order, the Seller shall immediately inform the Customer by e-mail.
1.3 Before purchasing the Products by filling and sending the order form, the Customer shall carefully read the General Conditions of Sale which he may also print, store or make copies for personal use. By sending the order form, the Customer declares to have understood and approved the content of the form, as well as to have accepted the General Conditions of Sale and Use of the Website. Failing that, the purchase order cannot be processed.
1.4 Before submitting online the purchase order form, the Customer should verify the order details and correct any errors.
1.5 The Seller reserves the right not to accept purchase orders that are incomplete or incorrect, or in case of unavailability of one or more Products. In these cases, REDA will promptly inform - within 7 days following receipt of the order by the Seller - the Customer by e-mail that the contract was not concluded and the purchase order cannot be processed. In the event that the Customer has already submitted the order form and paid the price, the Seller will refund the amount paid.
1.6 The order form will be stored in the Seller database for the time necessary for the fulfillment of the order and in compliance with the applicable law. The Customer, once registered on the Website, can view the orders placed, access to his personal account and consult the appropriate section of the Website.
2. Purchasing methods
2.1 The products offered for sale by REDA are only and exclusively the ones displayed on the Website when the Order is placed, as described in the relevant product information sheet.
2.2 The pictures accompanying the description of a product are only for informational purposes and may not be fully representative of its characteristics which might differ in color and size (also because of the browser and the monitor used to access the site and display the pictures).
2.3 To place an order the Customer shall duly fill in the order form made available on the Website and send it in accordance with the indications provided in the Website, after having carefully read these Conditions, the product specifications, the relevant price (inclusive of VAT), shipping costs (including the ancillary costs that may be incurred in case of a different shipping method or an express delivery other than the standard method).
2.4 REDA shall confirm that the order has been properly received by sending an e-mail message to the address provided by the Customer. The e-mail shall contain a short description of the conditions of purchase, as provided for by the applicable legislation, as well as the information entered by Customer into the Order form, to enable him/her the double check of such information and, if necessary, immediately report incorrect data, if any. The Customer can also check those information by log in to “My account”, then selecting my orders.
3. Prices and Terms of payment
3.1 The prices indicated on the Website are inclusive of VAT. The Customer will be informed in advance of shipping costs or fees, if any, through the Website.
3.2 The payment can be made only through credit card or Paypal and the transaction will be processed through a secure server selected by REDA.
3.3 Under no circumstances and at no stage of the payment process, the details of the credit card of the Customer will be disclosed to REDA because such details will be directly sent, in a secure manner, to the website of the financial institution in charge of the transaction. REDA will not store such data and, therefore, the Seller cannot be held responsible for any fraudulent and undue use of credit cards by third parties upon payment.
4. Delivery of the products and relevant expenses
4.1 Purchased products will be delivered by REDA and its logistic suppliers at the address indicated by the Customer in the Order, at the cost specifically indicated in the Website before such Order is dispatched. In any case, for deliveries outside the Italian territory, shipping costs and delivery times may vary.
4.2 For deliveries outside the European Union, any custom and import duties shall be borne by the recipient. Therefore, Customers are required to contact the customs authorities of their country in advance to check any costs and import restrictions.
4.3 The delivery times provided by REDA shall be considered as purely indicative and potential delays or possible delivery with separate shipments do not give to Customer the right to refuse the delivery or request compensation.
4.4 Once the products are delivered, the Customer is required to sign the delivery note after having carefully checked that:
4.4.1 the number of items delivered corresponds to what is indicated in the delivery note.
4.4.2 the packaging is intact, not damaged or wet, and, in any case, unaltered, including the sealing material (sellotape or metal strapping seals).
4.5 Any damage detected in the packaging and/or the product, and any discrepancy found in the number of items or in the indications contained in the delivery note, shall be immediately reported in such note to be returned to the courier.
4.6 Any problem concerning the integrity, correspondence or completeness of the products received shall be reported within 8 days of delivery.
5. Right of withdrawal
5.1 The Customer is entitled to withdraw from the purchase agreement for any reason, without penalty and without having to state his reasoning, within 14 (twenty) days from the date of delivery of the products. In case of a split order, such term applies from the day of delivery of the last Product.
5.2 Customer may exercise the right of withdrawal set forth in art. 5.1 above by communicating the decision to withdraw to the Seller - providing its references (name, surname, address and e-mail), the dates of the order and receipt of the Products, the order number and the related Products purchased - at the following e-mail address: store@reda.it or alternatively by registered mail with return receipt at Successori Reda S.p.A., Via Robiolio n. 25 – 13825 Valle Mosso (BI), Italy.
5.3 In case of withdrawal, the Customer shall return the products to REDA within 14 days from such withdrawal, in accordance with the procedures indicated at point 6.
6. Returns
6.1 In case of change of mind, the Customer has the right to return the Products within 14 calendar days from delivery.
6.2 The return can be requested by e-mail at store@reda.it.
6.2.1 The product/s shall be returned back at the following address: Successori Reda S.p.A., Via Robiolio n. 25 – 13825 Valle Mosso (BI), Italy (such means of redelivery is on REDA's exclusive cost);
6.3 In order to manage the return the Customer shall ensure that:
6.3.1 the products are intact and possibly used for the time strictly necessary to establish and verify their nature provided that they have not been washed, altered or damaged and that the identification label with the removable seal is still attached to them.
6.3.2 the returned items are accompanied by the return form and the original receipt, included in the package sent to the Customer. Products must be returned in their original packaging.
6.4 All returned Products will be checked by REDA within 7 (seven) working days of receipt of the package. The Customer will receive an e-mail confirming acceptance of the returned products and the refund due. In the case of a rejected return, our customer service will explain the reason for the refusal and the package will be returned to the Customer. Furthermore, REDA informs that the various payment providers have different processing times for returns and the refund may take a few working days to be processed and credited upon Customer’s account.
6.5 Returned items shall be sent from the same country where the order was placed. It will not be possible to accept returns from different countries.
6.6 IThe Customer must ship the returned Products to the following address: Successori Reda S.p.A., Via Robiolio n. 25 – 13825 Valle Mosso (BI), Italy.
7. Refunds
7.1 As soon as REDA's warehouse has received the return and verified that all of the above conditions have been met, the Customer will receive an e-mail confirming acceptance of the return.
7.2 Receipt of refund will depend on the policies of the credit card company (or PayPal) used to purchase the Product.
7.3 The date of the refund will coincide with the date of the original payment, so that Customers will not incur any interest fees.
8. Legal warranty
8.1 The Products sold on the Website are covered by a 24 (twenty-four) month legal warranty for lack of conformity, in accordance with the Legislative Decree n. 206/2005 (Consumer Code).
8.2 The warranty for lack of conformity will be applicable only if the Product/s has been used correctly, in compliance with its intended purpose and in accordance with the use and washing instructions contained in and/or furnished with the product.
8.3 Any lack of conformity of the product which becomes apparent within 6 (six) months of delivery shall be presumed to have existed at the time of such delivery.
8.4 The Customer shall inform the Seller of the existence of any lack of conformity within a period of 2 (two) months from the day when the customer detected such defect. The lack of conformity shall be communicated in writing to the Customer Care. (store@reda.it)
8.5 In case of lack of conformity the Customer may choose between the repair or replacement of the Product. In the event that such remedies are impossible or disproportionate, the Customer can claim a reduction of the price or rescission of the contract of sale, in accordance with art. 130 of the Consumer Code.
8.6 Except as required by art. 130 of Legislative Decree n. 206/2005 on the impossibility or disproportionality, once received and verified the product, REDA will proceed as soon as possible to repair or substitute the product.
8.7 Any legal action filed by the Customer for lack of conformity shall be brought within a period of 26 (twenty-six) months from the day of receipt of the relevant product.
8.8 For more information on the legal guarantee for consumers, Customers are advised to consult the Consumer Code (Italian Legislative Decree n. 206/2005).
9. Complaints and enquiries
9.1 Any complaint or request for information can be sent to REDA at the following Customer Service address store@reda.it
10 Data Protection
10.1 REDA recognizes the importance of confidentiality, integrity and security of customers' personal data. Therefore, the Personal Data provided by the Customer through the Website, as well as any data provided at the Reda Group's outlets, also through the subsidiaries and / or affiliates (collectively referred to as "the Reda Group") will be processed in compliance with the current European legislation on data protection (EU Regulation 2016/679 - hereinafter "GPDR") and the specific local regulations applicable from time to time for treatments carried out outside the European Union.
10.2 For more information, the Customer is invited to read the Privacy Notice on the Website.
11. Applicable Law and Competent Jurisdiction
11.1 The General Terms & Conditions of Sale are governed by Italian law, without giving effect to the conflicts of law provisions thereof or the United Nations Convention on Contracts for the International Sale of Goods. Any dispute concerning these Conditions, shall be previously settled through the online Alternative Dispute Resolution service of the Chamber of Commerce of Milan.
11.2 Failing that, any dispute that may arise out of or in relation with the present Conditions shall be submitted to the competent court at the place of residence of the Customer.
11.3 Please note that also the European Commission manages an Online Dispute Resolution website dedicated to helping consumers and traders resolve their disputes out-of-court, including cross-border disputes.
GENERAL TERMS & CONDITIONS OF SALE (B2B)
This website www.reda1865.com (hereinafter the "Website") and the associated services and contents are made available to users and / or customers (hereinafter the "Customer or" Customers ") for the promotion and sale of consumer goods produced by Successori Reda S.p.A. (hereinafter also referred to as "REDA") with registered office at Via Robiolio n. 25 - 13825 Valle Mosso (BI),Italy, a company registered with the C.C.I.A.A. of Biella (Italy) at n. REA 156029 of the Company Register, (VAT n. 01676570029), as well as the provision of related services, such as, for example, the newsletter and the contact form.
The purchase of the products is governed exclusively by the General Conditions of Sale in force at the time of purchase and published on the website in order to inform customers as well as allow the storage and reproduction of the said conditions in accordance with the relevant legislation.
The use of the Website and the relevant services implies the full knowledge and acceptance of General Terms of Use.
Customers are therefore invited to read carefully the General Conditions of Use, as well as the Privacy Policy and the General Conditions of Sale, before using the Website.
REDA reserves the right to amend the General Terms and Conditions of Sale hereof at any time.
In such case, REDA will publish on the Website the updated version of the Terms of Use, replacing the date of "last amendment" with the date of the update. Users are invited to consult the terms and conditions of use on a regular basis. The use of the website and the Services after the date on which these changes have been made implies acceptance by the User of the updated version of the Terms of Use. If the User does not accept these changes, he will not be able to use this Website.
For any information concerning orders, deliveries and, more in general, purchases, please contact REDA customer care at the e-mail address: store@reda.it or the following telephone number: +39-0157049111 (Monday to Friday 8:30 - 12.30 and from 14:00 - 18:00 local time) or leaving a message at the chat service; customers will be contacted as soon as practicable.
1. Acceptance of the general conditions of sale and conclusion of the contract
1.1 REDA offers for sale on the Website the products to end Customers (Consumers), meaning natural persons acting for purposes not related to their business, entrepreneurial or professional activities, if any. Therefore, REDA reserves the right not to process orders placed by persons other than the "Consumer" or, in any case, orders that are not consistent with its business policy. If you are not a Consumer, please go to the e-shop dedicated to companies.
1.2 The contract between REDA (hereinafter also the “Seller”) and the Customer shall be deemed executed upon acceptance of the order by REDA. In case of non-acceptance of the order, the Seller shall immediately inform the Customer by e-mail.
1.3 Before purchasing the Products by filling and sending the order form, the Customer shall carefully read the General Conditions of Sale which he may also print, store or make copies for personal use. By sending the order form, the Customer declares to have understood and approved the content of the form, as well as to have accepted the General Conditions of Sale and Use of the Website. Failing that, the purchase order cannot be processed.
1.4 Before submitting online the purchase order form, the Customer should verify the order details and correct any errors.
1.5 The Seller reserves the right not to accept purchase orders that are incomplete or incorrect, or in case of unavailability of one or more Products. In these cases, REDA will promptly inform - within 7 days following receipt of the order by the Seller - the Customer by e-mail that the contract was not concluded and the purchase order cannot be processed. In the event that the Customer has already submitted the order form and paid the price, the Seller will refund the amount paid.
1.6 The order form will be stored in the Seller database for the time necessary for the fulfillment of the order and in compliance with the applicable law. The Customer, once registered on the Website, can view the orders placed, access to his personal account and consult the appropriate section of the Website.
2. Purchasing methods
2.1 The products offered for sale by REDA are only and exclusively the ones displayed on the Website when the Order is placed, as described in the relevant product information sheet.
2.2 The pictures accompanying the description of a product are only for informational purposes and may not be fully representative of its characteristics which might differ in color and size (also because of the browser and the monitor used to access the site and display the pictures).
2.3 To place an order the Customer shall duly fill in the order form made available on the Website and send it in accordance with the indications provided in the Website, after having carefully read these Conditions, the product specifications, the relevant price (inclusive of VAT), shipping costs (including the ancillary costs that may be incurred in case of a different shipping method or an express delivery other than the standard method).
2.4 REDA shall confirm that the order has been properly received by sending an e-mail message to the address provided by the Customer. The e-mail shall contain a short description of the conditions of purchase, as provided for by the applicable legislation, as well as the information entered by Customer into the Order form, to enable him/her the double check of such information and, if necessary, immediately report incorrect data, if any. The Customer can also check those information by log in to “My account”, then selecting my orders.
3. Prices and Terms of payment
3.1 The prices indicated on the Website are non inclusive of VAT. According to the International VAT Regulation, the tax will be applied in the check out if required by law. The Customer will be informed in advance of shipping costs or fees, if any, through the Website.
3.2 The payment can be made only through credit card or Paypal and the transaction will be processed through a secure server selected by REDA. Payment can also be made by bank transfer (only for traders) prior express acceptance by REDA.
3.3 Under no circumstances and at no stage of the payment process, the details of the credit card of the Customer will be disclosed to REDA because such details will be directly sent, in a secure manner, to the website of the financial institution in charge of the transaction. REDA will not store such data and, therefore, the Seller cannot be held responsible for any fraudulent and undue use of credit cards by third parties upon payment.
4. Delivery of the products and relevant expenses
4.1 Purchased products will be delivered by REDA and its logistic suppliers at the address indicated by the Customer in the Order, at the cost specifically indicated in the Website before such Order is dispatched. In any case, for deliveries outside the Italian territory, shipping costs and delivery times may vary.
4.2 For deliveries outside the European Union, any custom and import duties shall be borne by the recipient. Therefore, Customers are required to contact the customs authorities of their country in advance to check any costs and import restrictions.
4.3 The delivery times provided by REDA shall be considered as purely indicative and potential delays or possible delivery with separate shipments do not give to Customer the right to refuse the delivery or request compensation.
4.4 Once the products are delivered, the Customer is required to sign the delivery note after having carefully checked that:
4.4.1 the number of items delivered corresponds to what is indicated in the delivery note.
4.4.2 the packaging is intact, not damaged or wet, and, in any case, unaltered, including the sealing material (sellotape or metal strapping seals).
4.5 Any damage detected in the packaging and/or the product, and any discrepancy found in the number of items or in the indications contained in the delivery note, shall be immediately reported in such note to be returned to the courier.
4.6 Any problem concerning the integrity, correspondence or completeness of the products received shall be reported within 8 days of delivery.
5. Right of withdrawal
5.1 The Customer is entitled to withdraw from the purchase agreement for any reason, without penalty and without having to state his reasoning, within 14 (twenty) days from the date of delivery of the products. In case of a split order, such term applies from the day of delivery of the last Product.
5.2 Customer may exercise the right of withdrawal set forth in art. 5.1 above by communicating the decision to withdraw to the Seller - providing its references (name, surname, address and e-mail), the dates of the order and receipt of the Products, the order number and the related Products purchased - at the following e-mail address: store@reda.it or alternatively by registered mail with return receipt at Successori Reda S.p.A., Via Robiolio n. 25 – 13825 Valle Mosso (BI), Italy.
5.3 In case of withdrawal, the Customer shall return the products to REDA within 14 days from such withdrawal, in accordance with the procedures indicated at point 6.
6. Returns
6.1 In case of change of mind, the Customer has the right to return the Products within 14 calendar days from delivery.
6.2 The return can be requested by e-mail at store@reda.it.
6.2.1 The product/s shall be returned back at the following address: Successori Reda S.p.A., Via Robiolio n. 25 – 13825 Valle Mosso (BI), Italy (such means of redelivery is on REDA's exclusive cost);
6.3 In order to manage the return the Customer shall ensure that:
6.3.1 the products are intact and possibly used for the time strictly necessary to establish and verify their nature provided that they have not been washed, altered or damaged and that the identification label with the removable seal is still attached to them.
6.3.2 the returned items are accompanied by the return form and the original receipt, included in the package sent to the Customer. Products must be returned in their original packaging.
6.4 All returned Products will be checked by REDA within 7 (seven) working days of receipt of the package. The Customer will receive an e-mail confirming acceptance of the returned products and the refund due. In the case of a rejected return, our customer service will explain the reason for the refusal and the package will be returned to the Customer. Furthermore, REDA informs that the various payment providers have different processing times for returns and the refund may take a few working days to be processed and credited upon Customer’s account.
6.5 Returned items shall be sent from the same country where the order was placed. It will not be possible to accept returns from different countries.
6.6 IThe Customer must ship the returned Products to the following address: Successori Reda S.p.A., Via Robiolio n. 25 – 13825 Valle Mosso (BI), Italy.
7. Refunds
7.1 As soon as REDA's warehouse has received the return and verified that all of the above conditions have been met, the Customer will receive an e-mail confirming acceptance of the return.
7.2 Receipt of refund will depend on the policies of the credit card company (or PayPal) used to purchase the Product.
7.3 The date of the refund will coincide with the date of the original payment, so that Customers will not incur any interest fees.
8. Legal warranty
8.1 The Products sold on the Website are covered by a legal warranty for lack of conformity, in accordance with art. 1490 of the Italian Civil Code.
8.2 The warranty for lack of conformity will be applicable only if the Product/s has been used correctly, in compliance with its intended purpose and in accordance with the use and washing instructions contained in and/or furnished with the product.
8.3 The Customer shall inform the Seller of the existence of any lack of conformity within a period of 8 (eight) days from the day when the customer detected such defect. The lack of conformity shall be communicated in writing to the Customer Care. (store@reda.it)
8.4 In case of lack of conformity the Customer may choose between the repair or replacement of the Product. In the event that such remedies are impossible or disproportionate, the Customer can claim a reduction of the price or rescission of the contract of sale, in accordance with art. 1492 of the Italian Civil Code.
8.5 Once received and verified the product, REDA will proceed as soon as possible to repair or substitute the product, except the case of impossibility or disproportionality.
8.6 Any legal action filed by the Customer for lack of conformity shall be brought within a period of 12 (twelve) months from the day of receipt of the relevant product.
9. Complaints and enquiries
9.1 Any complaint or request for information can be sent to REDA at the following Customer Service address store@reda.it
10 Data Protection
10.1 REDA recognizes the importance of confidentiality, integrity and security of customers' personal data. Therefore, the Personal Data provided by the Customer through the Website, as well as any data provided at the Reda Group's outlets, also through the subsidiaries and / or affiliates (collectively referred to as "the Reda Group") will be processed in compliance with the current European legislation on data protection (EU Regulation 2016/679 - hereinafter "GPDR") and the specific local regulations applicable from time to time for treatments carried out outside the European Union.
10.2 For more information, the Customer is invited to read the Privacy Notice on the Website.
11. Applicable Law and Competent Jurisdiction
11.1 The General Terms & Conditions of Sale are governed by Italian law, without giving effect to the conflicts of law provisions thereof or the United Nations Convention on Contracts for the International Sale of Goods. Any dispute concerning the interpretation and/or the violation of the present Conditions shall be previously solved through the Mediation system of the Chamber of Commerce of Milan. The mediation attempt shall be governed by the Fast Track Mediation Rules of the Milan Chamber of Arbitration that the parties declare to know and accept in their entirety.
11.2 Failing the mediation attempt, any dispute that may arise out of or in relation with the present Conditions shall be exclusively submitted to the Court of Turin, Italy
LOYALTY PROGRAM TERMS & CONDITIONS
Welcome to the Reda Loyalty Program. When joining the program, the user accepts the following Terms and Conditions.
1.1 Welcome to the Reda Loyalty Program. When joining the program, the user accepts the following Terms and Conditions.
1.2 By joining the Reda Loyalty Program, a user can collect meters – also referred to as points – allowing him/her to reach different membership levels, which provide access to offers, services, events and much more organized by Reda and regulated by diverse and specific Terms and Conditions. Further information on offers and advantages of the Loyalty Program can be consulted in the “Loyalty Program” tab of “My Account”.
1.3 For information on how Reda processes personal data, refer to the Privacy Policy.
Membership
2.1 Membership in the Loyalty Program is exclusively reserved for representatives of a company in possession of a valid and active e-mail account.
2.2 By requesting membership, the user confirms he/she is part of a company, is at least 18 years of age and accepts the present Terms and Conditions.
2.3 Membership in the Loyalty Program is linked to Company accounts, groups, associations or other institutions, is not transferrable and is subject to the current Terms and Conditions in addition to whichever rule, regulation, policy and procedure adopted by Reda, as approved by the user when he/she accesses offers, prizes, purchases and other related services.
2.4 It is the responsibility of the user, as well as being a requisite of membership, to maintain his/her e-mail address and personal data updated.
Meters and levels
3.1 Points are personal and cannot be transferred to another representative of the company.
3.2 Meters accumulated for the purchase of an item will be deducted should the item be returned.
3.3 Points are valid for reaching the next level of membership and/or obtaining exclusive promotions and advantages.
3.4 The joining date of the Reda Loyalty Program represents the “Starting Date” of point collection. Accumulated points will be valid until January 2021, after which this number will be reset. At the end of each “Membership Year”, all points to reach the next level will be reset and will start from 0.
3.5 Promotions cannot be redeemed in any way for cash.
Changes, annulment and/or removal from the Loyalty Program
4.1 The user can cancel his/her membership at any moment from the My Account tab of the www.reda1865.com website or by contacting Customer Care. By canceling membership, the user will be able to make purchases on www.reda1865.com only as a guest.
4.2 If membership is canceled, all remaining points on the account will be eliminated and any credit requests will be canceled.
4.3 Reda can, at any moment, at its discretion, eliminate, limit, suspend or modify the Loyalty Program and/or its Terms and Conditions in case of changes to applicable laws, variation of services provided by Reda and/or for the introduction of new services. Any variation and/or change among those listed above will take effect fourteen 14 business days from the date on which the user was informed of the changes by e-mail, newsletter, direct communication and/or a combination of any of these methods. If the user does not agree to the variation and/or change, he/she has the right to cancel his/her membership to the program.
4.4 Any abuse of the Loyalty Program, established or reasonably suspected, failure to respect the Terms and Conditions, inactivity for 24 months of membership, false representation or harmful conduct with respect to Reda may lead to the unilateral suspension of membership and affect the possibility to participate in the Loyalty Program in the future. If membership is revoked, all points on My Account will be automatically eliminated.
Limitation of responsibility
5.1 Reda denies any responsibility for system errors or malfunctions related to the Loyalty Program or any consequences thereof. Reda denies any responsibility for loss or damages related to the suspension, variation, elimination or any type of modification regarding the Loyalty Program with the exception of responsibilities that cannot be excluded by law.
Applicable law and jurisdiction
6.1 The present Terms and Conditions are regulated by Italian law. Any dispute, claim or controversy derived from or relate dot the present Terms and Conditions or program membership will be resolved by the competent court in Italy, if not diversely sanctioned by applicable regulations for consumer protection.
Contact
7.1 For any questions regarding the Reda Loyalty Program, contact Customer Care at the toll-free number 015 7049200 from Monday to Friday during the following hours: 8:30-12:30; 14:00-18:00. All correspondence regarding the Loyalty Program must be sent to store@reda.it.