Terms and Conditions of Sale

Terms and Conditions of Sale B2C

Last updated 13 October 2026

The website www.reda1865.com (the “Site”) is operated by Successori Reda S.B.p.A., with registered office at Via Robiolio 25, 13835 Valdilana (BI), Italy, registered with the Biella Companies Register, REA BI-156029, VAT no. 01676570029 (“REDA” or the “Seller”).

These General Conditions of Sale govern exclusively the distance sale, through the Site, of goods offered by REDA to natural persons acting for purposes outside any business, commercial, craft or professional activity they may carry out (the “Customer” or the “Consumer”). REDA therefore reserves the right not to process orders from parties other than “consumers” or, in any case, orders not in line with its commercial policy. If you are not a Consumer, please access the section dedicated to businesses.

The Customer is therefore invited to read carefully the General Terms of Use, as well as the Privacy Policy and these General Conditions of Sale, before using the Site.

The applicable Conditions are those published and accepted at the time the order is submitted. They can be stored and reproduced by the Customer. Any subsequent amendment applies only to orders submitted after its publication and does not modify contracts already concluded.

“Product” means each item of goods offered on the Site; “Order” means the purchase offer submitted by the Customer; “Contract” means the contract of sale concluded between REDA and the Customer pursuant to Article 1.

For any information regarding orders, shipments and, more generally, purchases, you can contact Reda customer care at the e-mail address store@reda.it or at the following telephone number +39 015 7049111 (Mon–Fri 8:30–12:30 and 14:00–18:00 Italian time).

1. Acceptance of the general conditions of sale and conclusion of the contract

1.1 Before submitting the Order, the Customer must read these Conditions, the main characteristics of the Products, the total price, the payment and delivery methods and the information on the right of withdrawal. Acceptance of the Conditions relates to the individual Order and does not entail any waiver of the mandatory rights granted to the Consumer.

1.2 The presentation of the Products on the Site constitutes an invitation to make a purchase offer. Submission of the Order entails the obligation to pay the price, if REDA accepts the Order.

1.3 Before submitting the online purchase order form, the Customer may check the Order summary and correct any errors relating to the Products, quantities, personal data, delivery address, payment method and other information entered.

1.4 After receiving the Order, REDA will send an electronic message acknowledging that the Order has been taken in charge. The Contract is concluded when REDA sends the Customer the Order confirmation e-mail, which constitutes acceptance of the offer. Where an initial message is purely automatic and does not constitute acceptance, this shall be expressly stated in the message itself.

1.5 The Order confirmation contains the essential characteristics of the Products; the Order number and date; the identity and contact details of the Seller; the total price inclusive of taxes and any additional costs; the payment method; the delivery address, method and time limit; the information on withdrawal and the related model form; the reminder of the legal guarantee of conformity.

1.6 REDA may decline to accept an Order that is incomplete or not compliant with these Conditions, anomalous in terms of quantity or frequency, or relating to Products that are not available. In such case, REDA shall inform the Customer without undue delay and, in any event, within seven days of receipt of the Order. If a charge has already been made, REDA will refund the amount without undue delay and, in any event, within fourteen days of the notice of non-acceptance.

1.7 The Contract is concluded in English. The Order form and the related documentation are kept by REDA for the time necessary to perform the Contract and for the periods required by law. A registered Customer may consult their orders in their personal area, without prejudice to the right to request a copy from Customer Service.

2. Purchasing procedure and product information

2.1 The Products offered for sale by REDA are solely those present on the Site at the time the Order is submitted, as described in the relevant product information sheets. The pre-contractual information provided in the product sheet, in the cart and at checkout forms an integral part of the Contract.

2.2 Images are for illustrative purposes only. Colours, textures and proportions may appear different depending on the screen, browser or device settings; the description of the Product and the characteristics expressly indicated in the product sheet or in the order confirmation remain binding. Variations inherent in natural fibres and normal production tolerances do not constitute a defect, provided that they do not impair the agreed use or the promised qualities.

2.3 To place an Order, the Customer must fill in all parts of the relevant form on the Site, select the Product(s), any variant and the quantity, add it to the cart, choose the available delivery and payment methods, check the summary and submit the Order. The Customer must provide complete, correct and up-to-date data and keep their login credentials safe with due care.

2.4 Correct receipt of the Order is confirmed by REDA by means of an e-mail confirmation sent to the e-mail address provided by the Customer. This confirmation message will set out the conditions of purchase, as required by applicable law, as well as the data entered in the Order by the Customer, so that the Customer can check them and, where necessary, promptly communicate any corrections to incorrect data. The Customer may also check the data by accessing “My account” in the “My orders” section.

2.5 The availability indicated on the Site is updated with the utmost care, but may vary before the conclusion of the Contract. In the event of subsequent unavailability, REDA will inform the Customer and offer, at the Customer’s choice, to wait until a new expressly accepted deadline, a substitute Product of equivalent value and characteristics, or cancellation and refund. No substitution will be made without the Customer’s consent.

2.6 If the Order includes several Products and only some are available, REDA may make a partial delivery only if the Customer is informed and does not incur additional costs. The Customer retains the right to refuse the partial delivery where the purchase of the Products as a whole was essential and this requirement had been communicated or was apparent from the circumstances.

2.7 Where applicable to the Product, the Site provides, before the Order, the available information on the commercial guarantee of durability, on care instructions and on any restrictions on repair. Environmental or sustainability claims relating to the Products are based on verifiable information and concern only the aspects expressly indicated.

3. Prices and payment methods

3.1 The prices shown to Consumers are expressed in the currency indicated on the Site and are exclusive of VAT and of the other applicable taxes that REDA is required to collect. Before submitting the Order, the Customer is shown the total price of the Products, the delivery costs and any other costs due. The Customer is not required to pay any additional costs of which they were not informed before the Order.

3.2 For deliveries to countries outside the European Union, duties, import taxes or charges required by the authorities of the country of destination may apply. The Customer must take care to obtain information on these in advance, before placing the Order.

3.3 Payment may be made by credit card, PayPal or the other instruments expressly indicated at checkout. REDA does not apply surcharges exceeding the costs incurred for the use of a specific means of payment.

3.4 The charge is made in accordance with the conditions of the chosen means of payment and, as a rule, at the time the Order is accepted. A temporary pre-authorisation may be requested before acceptance. If the Order is not accepted or is cancelled, REDA will release the pre-authorised amount or make the refund within the time limits indicated in these Conditions; the technical posting times depend on the payment service provider.

3.5 Full card details are transmitted directly to the payment service provider via a secure connection and are not stored by REDA, save as may be permitted and requested by the Customer through instruments compliant with applicable law. The technical handling of payment does not exclude or limit the liabilities of REDA, of the provider or of the card issuer provided for by law.

3.6 If, in exceptional cases, the published price is manifestly incorrect and the Customer could reasonably have recognised the error, REDA shall inform the Customer before acceptance and allow the Customer to confirm the Order at the correct price or to cancel it at no cost. The Customer’s rights in the event of unfair commercial practices or misleading information remain unaffected.

4. Delivery of products and related costs

4.1 REDA delivers the Products to the address indicated by the Customer, through the carriers and by the methods available at checkout. Before the Order, the delivery costs, the time limit or date by which REDA undertakes to deliver and, where available, environmentally friendly delivery options are indicated.

4.2 Unless a different time limit has been agreed with the Customer, delivery takes place without undue delay and in any event within 30 (thirty) days of the conclusion of the Contract. The timeframes indicated at checkout and in the Order confirmation constitute the delivery commitment applicable to the Contract.

4.3 If REDA fails to deliver within the agreed time limit, the Customer may ask REDA to make the delivery within an appropriate additional period. If such period expires without delivery, the Customer may terminate the Contract and obtain, without undue delay, a refund of the sums paid, without prejudice to compensation for any damage. The Customer may terminate the Contract immediately where REDA refuses to deliver, where the delivery time limit was essential in view of the circumstances, or where the Customer had informed REDA, prior to the conclusion of the Contract, that delivery by a specific date was essential.

4.4 Events not attributable to REDA may cause a delay. REDA shall promptly inform the Customer and take reasonable measures to limit its effects. This provision does not limit the Customer’s mandatory remedies under Article 61 of the Italian Consumer Code.

4.5 The risk of loss or damage passes to the Customer when the Customer, or a third party designated by the Customer other than the carrier, acquires physical possession of the Products. If the Customer independently chooses a carrier not proposed by REDA, the risk passes upon delivery of the Product to that carrier, without prejudice to the Customer’s rights against the carrier.

4.6 Upon delivery, the Customer is invited, where possible, to check the number of packages and the integrity of the packaging and to note any anomalies on the carrier’s document. Failure to check, failure to make a reservation or reporting after 8 (eight) days shall not result in the forfeiture of the legal guarantee or of the Consumer’s other rights.

4.7 The Customer is invited to notify Customer Service, as soon as possible, of any transport damage, shortages or discrepancies, attaching, if available, photographs of the packaging and of the Product. These elements facilitate the handling of the case but are not a condition for exercising the rights provided for by law.

5. Right of withdrawal

5.1 Subject to the exceptions provided for by law, the Customer may withdraw from the Contract without giving any reason and without penalty within 14 (fourteen) days. The period runs from the day on which the Customer, or a third party designated by the Customer other than the carrier, acquires physical possession of the Product; for several Products ordered together and delivered separately, from possession of the last Product; for a Product consisting of multiple lots or pieces, from possession of the last lot or piece.

5.2 To exercise the right of withdrawal within the time limit, the Customer may send a written and explicit statement of the decision to withdraw to the Seller – providing their details (first name, surname, address and e-mail), the dates of order and receipt of the Products, the order number and the relevant Products purchased – to the e-mail address store@reda.it or by registered letter with return receipt to Successori Reda S.B.p.A., Via Robiolio 25, 13835 Valdilana (BI), Italy.

5.3 REDA shall send, without undue delay, an acknowledgement of receipt containing the statement and the date and time of its transmission. The withdrawal is timely if the statement is sent before the time limit expires.

5.4 The Customer is not required to use any particular wording or to state the reason for the withdrawal. It is sufficient that the statement allows the Customer and the Contract to be identified. The Order number and the indication of the Products concerned facilitate the handling of the request.

5.5 The right of withdrawal is excluded only in the cases provided for by Article 59 of the Italian Consumer Code, including the supply of goods made to measure or clearly personalised. Any exclusion relating to a Product sold by the metre or cut to the Customer’s specifications applies only where the legal requirements are actually met and is clearly communicated in the product sheet and before the Order is submitted. In the absence of such information, REDA shall not invoke the exclusion against the Customer.

5.6 If REDA fails to provide the information on the right of withdrawal correctly, the withdrawal period expires twelve months after the end of the initial fourteen-day period. If the information is provided during such extension period, the withdrawal period expires fourteen days after its receipt.

5.7 The exercise of the right of withdrawal terminates the parties’ obligations to perform the Contract and, where applicable, results in the termination of any ancillary contracts at no further cost, except for those expressly provided for by law.

6. Return of products

6.1  After notifying the withdrawal, the Customer shall return the Products to REDA without undue delay and in any event within 14 (fourteen) days of the notification, following the instructions provided by Customer Service. The time limit is met if the Customer hands the Products over to the carrier before it expires. The Customer is required to keep proof of shipment.

6.2  Unless REDA has expressly agreed to bear them, the direct costs of returning the Products following the exercise of the right of withdrawal shall be borne by the Customer, in accordance with the information provided before the conclusion of the Order. The return costs shall be borne by REDA where REDA failed to inform the Customer in advance that they would be borne by the Customer, or expressly offered free returns.

In any event, REDA shall bear the costs necessary for the return of Products that are incorrect, damaged at the time of delivery or affected by a lack of conformity attributable to REDA, in accordance with the legal guarantee of conformity, without prejudice to the applicable remedies.

6.3 The Products must be sent to the address indicated in the return instructions. Unless otherwise indicated by Customer Service, the return address is: Successori Reda S.B.p.A., Via Robiolio 25, 13835 Valdilana (BI), Italy.

The right of withdrawal may not be denied solely because the return is shipped from a country other than the one in which the Order was placed. The Customer is nevertheless required to comply with the reasonable instructions given by REDA for the logistics and customs handling of the return. In the case of withdrawal due to a change of mind, any additional direct costs resulting from the Customer’s choice to ship the Product from a different country or by methods other than those indicated by REDA shall be borne by the Customer, unless the different method was agreed with REDA or was made necessary by a cause attributable to REDA.

6.4  The Customer may inspect the Product only to the extent necessary to establish its nature and characteristics, as they could reasonably do in a shop. The Customer is liable only for any diminished value resulting from handling other than or beyond that necessary for such inspection.

By way of example, use of the Product beyond what is necessary to try it, washing, alteration or damage to it may result in a diminished value, to be assessed on a case-by-case basis. Such circumstances do not automatically result in the loss of the right of withdrawal, except in cases where the right is expressly excluded by law.

6.5  The Customer is invited to return the Product complete with labels, accessories and original packaging, where still available, and to enclose the return form or another reference suitable for identifying the Order.

Except where the right of withdrawal is excluded by law, the absence of the original packaging, receipt, return form, a label or a seal does not automatically result in the rejection of the withdrawal. Such circumstances may be taken into account solely for the purpose of assessing an actual and proven diminished value of the Product.

6.6  REDA inspects the returned Product without undue delay and, as a rule, within 7 (seven) working days of its receipt, promptly informing the Customer of the outcome of the inspection. Such inspection does not affect the validity of the withdrawal, nor does it allow the refund to be deferred beyond the time limits provided for by law, without prejudice to REDA’s right to withhold the refund until it has received the Products or until the Customer has supplied evidence of having sent them back, whichever is earlier.

Where REDA establishes a diminished value resulting from handling of the Product beyond what is necessary to establish its nature, characteristics and functioning, it shall inform the Customer of the reasons, the calculation criteria and the amount, determined proportionately on the basis of objective and documentable elements.

Except where the right of withdrawal is excluded by law, REDA shall not automatically reject the return or send the Product back to the Customer without first informing the Customer of the reasons for its assessment and allowing the Customer to submit any observations.

7. Refunds

7.1 In the event of withdrawal, REDA shall refund all payments received from the Customer for the Products concerned, without undue delay and in any event within 14 (fourteen) days of the day on which it is informed of the decision to withdraw.

7.2 REDA may withhold the refund until it has received the Products or until the Customer has supplied evidence of having sent them back, whichever is earlier. The withholding does not apply where REDA has offered to collect the Products itself.

7.3 The refund is made using the same means of payment used for the Order, unless otherwise expressly agreed with the Customer and provided that the Customer does not incur any costs. REDA notifies the Customer when the refund has been initiated; the time needed for the credit to become visible may depend on the payment service provider.

7.4 If the Customer has chosen a more expensive type of delivery than the least expensive standard delivery offered by REDA, the refund of delivery costs is limited to the cost of the standard method.

The costs of returning the Products are borne or reimbursed by REDA solely in the cases expressly provided for in Article 6.2. In any other case of exercise of the right of withdrawal, such costs shall be borne entirely by the Customer.

7.5 The provisions of this article do not limit the refunds due in the event of non-acceptance of the Order, unavailability, late delivery, lack of conformity or other breach by REDA.

8. Legal guarantee of conformity

8.1 All Products sold to Consumers are covered by the legal guarantee of conformity provided for by Articles 128 et seq. of the Italian Consumer Code. The legal guarantee is free of charge and is in addition to any commercial guarantees, which may not limit it. In accordance with the applicable legislation, the Site displays the harmonised notice on the minimum two-year duration of the legal guarantee and, where relevant, the harmonised label relating to the commercial guarantee of durability.

8.2 The Product is in conformity when it matches the description, type, quantity and quality agreed; possesses the compatibility and other characteristics provided for by the Contract; is fit for the particular purpose communicated to and accepted by REDA; is supplied with the agreed accessories and instructions; and is fit for the purposes for which goods of the same type would normally be used, taking into account public statements, samples or models, durability and the qualities reasonably expected.

8.3 REDA is liable for any lack of conformity existing at the time of delivery which becomes apparent within 2 (two) years of that time. Unless proven otherwise, a lack of conformity which becomes apparent within one year of delivery is presumed to have existed at the time of delivery, unless this presumption is incompatible with the nature of the Product or of the lack of conformity.

8.4 The Customer may report the lack of conformity to Customer Service without being subject to the 2 (two)-month forfeiture period referred to in the previous paragraph. It is nevertheless advisable to report the problem as soon as possible, describing the lack of conformity and indicating the Order number. Photographs and other elements may facilitate the assessment but do not replace or limit the Customer’s rights. The action to enforce a lack of conformity not fraudulently concealed by REDA becomes time-barred twenty-six months after delivery; a Customer sued for performance of the Contract may always assert the remedies provided for by law.

8.5 In the event of a lack of conformity, the Customer is entitled, in the first instance and at their choice, to repair or replacement free of charge, unless the chosen remedy is impossible or would impose costs on REDA that are disproportionate compared with the other remedy, taking into account the circumstances provided for by law.

8.6 Repair or replacement is carried out within a reasonable period from the time REDA is informed of the lack of conformity, without significant inconvenience to the Customer and without shipping, transport, labour or material costs. REDA provides the instructions and bears the costs necessary for the return of the non-conforming Product.

8.7 The Customer is entitled to a proportionate price reduction or, unless the lack of conformity is minor, to terminate the Contract where: REDA has not repaired or replaced the Product in the manner and within the time required; the lack of conformity persists despite the attempt to bring the Product into conformity; the lack of conformity is so serious as to justify an immediate remedy; or REDA has declared, or it is clear from the circumstances, that it will not bring the Product into conformity within a reasonable period or without significant inconvenience.

8.8 In the event of termination, the Customer returns the Product at REDA’s expense and receives a refund of the price paid using the same means of payment, unless otherwise agreed at no cost. The burden of proving that the lack of conformity is minor lies with REDA. The Customer may withhold payment of any outstanding part of the price until REDA has fulfilled its obligations under the guarantee, within the limits permitted by law.

8.9 The guarantee does not cover deterioration due to use contrary to the nature of the Product or to the care or washing instructions communicated before purchase, nor damage caused by the Customer after delivery. REDA must nevertheless prove, where the relevant conditions are met, the causal link between the improper use and the alleged lack of conformity.

8.10 The original receipt is not essential to claim under the guarantee if the Customer can prove the purchase and the delivery date by other suitable means, including the Order confirmation, the payment statement or the data in the account.

9. Complaints, requests for information and dispute resolution

9.1 The Customer may contact Customer Service for information, complaints, withdrawal, returns and guarantee claims by writing to store@reda.it, by calling +39 015 7049111 from Monday to Friday during the hours published on the Site, or by sending a communication to Successori Reda S.B.p.A., Via Robiolio 25, 13835 Valdilana (BI), Italy. Any changes to contact details are published on the Site and communicated on a durable medium where they concern an ongoing relationship.

9.2 The complaint should state the Customer’s name, the Order number, the Product concerned and a description of the problem. REDA confirms receipt and replies without undue delay, providing clear information on the handling and outcome of the complaint. The omission of non-essential data does not result in the loss of rights.

9.3 If a complaint is not resolved directly, the Customer may refer it to a consumer alternative dispute resolution (ADR) body registered in the lists provided for by Articles 141 et seq. of the Italian Consumer Code. The updated list of ADR bodies is available on the website of the Italian Ministry of Enterprises and Made in Italy.

9.4 REDA does not require prior recourse to a specific ADR body as a condition for bringing legal proceedings. Where required by law, following a complaint that has not been resolved, REDA shall inform the Customer, on a durable medium, of the competent ADR body or bodies and state whether it intends to participate in the relevant procedure.

9.5 Recourse to an ADR procedure is voluntary, subject to the mandatory obligations provided for by law, and does not deprive the Customer of the right to bring proceedings before the courts. For cross-border disputes, the Customer may also contact the European Consumer Centre in their own country.

10. Personal data protection

10.1 REDA processes the Customer’s personal data in compliance with Regulation (EU) 2016/679, Legislative Decree No. 196 of 30 June 2003, as amended, and the applicable legislation. The purposes, legal bases, retention periods, recipients and rights of the data subject are described in the Privacy Policy available on the Site.

10.2 A purchase does not entail consent to receive promotional communications. Any consent for marketing purposes is separate, optional and may be withdrawn at any time in the manner indicated in the Privacy Policy.

11. Governing law and jurisdiction

11.1 These Conditions and the Contracts are governed by Italian law. This choice does not deprive a Consumer habitually resident in another country of the protection afforded by the mandatory provisions that would have applied in the absence of such choice, pursuant to Regulation (EC) 593/2008 and the other relevant rules.

11.2 The United Nations Convention on Contracts for the International Sale of Goods does not apply to the Contracts governed by these Conditions, to the extent permitted by applicable mandatory legislation.

11.3 For disputes with a Consumer resident or domiciled in Italy, the court of the place of the Consumer’s residence or domicile has mandatory jurisdiction. For Consumers resident in other countries, the mandatory jurisdiction criteria provided for by the applicable national and European Union legislation apply.

11.4 The nullity or ineffectiveness of any provision shall not affect the validity of the other provisions. The invalid provision shall be replaced, to the extent permitted, by the applicable mandatory rules, without prejudice to the Consumer’s rights.

11.5 In the event of conflict between these Conditions and specific information more favourable to the Customer contained in the product sheet, at checkout or in the Order confirmation, the latter shall prevail for the relevant Contract. Mandatory provisions of law always remain unaffected.

Model withdrawal form

Pursuant to Annex I, Part B of the Italian Consumer Code

Complete and return this form only if you wish to withdraw from the Contract. The form may be sent to Successori Reda S.B.p.A., Via Robiolio 25, 13835 Valdilana (BI), Italy, or to store@reda.it.

(*) Delete as appropriate.