Customer Service

Frequenly Asked Questions
How can I check the status of my order?

You can check the status of your order within the My Account section, or if you are not registered, you can use the DHL tracking number found in the shipping confirmation e-mail.

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How can I use the promotional code?

You can enter the promotional code at any time directly in the "Shopping Bag".

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How can I request the sample books?

In order to request the sample books, you need to register on the website and order them directly from the product catalog.

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How do I know if an item is in stock?

Items for sale on the e-shop are usually available and never "out of stock". However, we inform you that items of the capsule collections are available until stocks last and you can view the meters available in the product sheet.

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Do I have to register on the website to make a purchase?

Yes, whether you want to log in as a consumer or as a company, you need to register on the website. Once logged in, you will benefit of several exclusive services.

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