The Conditions of Sale may be modified from time to time, also in consideration of eventual regulatory changes. The new Conditions of Sale take effect on the date they are posted on store.reda.it.
Pursuant to the conditions of arts. 1341 and 1342 of the Italian Civil Code, the Client declares that s/he has read and understood and expressly approves all the clauses of the General Conditions.
1) Object of the Sale
1.1 The Object of the Sale regulated by the General Conditions are the products selected for purchase by the Client using the purchase form posted on the website store.reda.it at the Price indicated on the same site and in the quantities indicated by the Client, as shown in the digitally compiled purchase form.
2.1 The Price is indicated in two versions: with and without Vat tax (IVA).
2.2 Successori Reda reserves the right to modify the Prices without prior notification. Said changes become effective upon the date of their new posting on the website.
2.3 For Sales to Professional Clients only, in the case that the Prices are modified pending acceptance of the Order, Successori Reda reserves the right to confirm the Order at the pre-existing Price or the new, modified Price; in the case that the Order is confirmed at the modified Price, the Client shall have the right to cancel the order for a period of eight days following notification of the Price change, and the consignment terms for the Products shall be suspended until the expiry of the term conceded to the Client for cancellation.
3.1 The images of the Products displayed on the website are indicative and not binding.
3.2 Although the website displays a summary description of the Product characteristics, Successori Reda is responsible, as per art. 10.5, solely for those non-conformities that consist of selling products whose characteristics are completely different from those listed in the Order, as the Client is the sole party responsible for verifying conformity of the Products in the Order with his/her needs; specifically, the choice and indication of sizes and measurements in the Order is the sole responsibility of the Client, and returns will thus not be accepted for errors in the indications of dimensions or sizes. The preceding without prejudice to the dispositions of the applicable norms and regulations regarding product labeling.
3.3 Successori Reda shall not send Products on a trial basis, nor shall the Client have the right to request the same.
4) Special offers and promotions
4.1 Eventual special offers and promotions posted on the website or in any case offered by Successori Reda shall be honored, apart from the expiration date posted, only s long as supplies last and in any case are subject to the availability of the relative products to Successori Reda.
4.2 Special offers and promotions offered by Successori Reda cannot be cumulated unless otherwise indicated by Successori Reda each time.
4.3 Clients entitled to special offers or promotions must refer to them directly or the Order will not reflect them.
4.4 Successori Reda reserves the right to consign the Products on promotion, free of charge or on special offer in promotional packaging (the packaging will include the boxes, online manual instructions and any other materials, depending on the single promotions and/or special offers).
4.5 In the case that a special offer proposed by Successori Reda includes the sending of a Product free of charge in addition to the Product(s) purchased, the client shall be entitled to receive said Product free of charge only if the same has been explicitly requested by the Client in the Order and only as long as supplies last.
4.6 No assistance or replacement is furnished for eventual Products received free of charge.
5) Compilation and sending of the Order by the Client
5.1 Order forms must be filled out in full and must contain all the information required to correctly identify the Products ordered, according to the order form posted on the website.
5.2 Each Order form sent from the website to Successori Reda constitutes a contractual proposal by the Client, with both parties agreeing that the contents of the website do not in any way constitute a contractual proposal, being instead simply an invitation to propose a contract, and will thus be binding for Successori Reda solely in the case that the Order is confirmed for acceptance, with the reservation specified in point 6.1 below.
6) Order acceptance by Successori Reda
6.1 Successori Reda reserves the right to accept or reject he Orders received; in the case that the Client does not receive confirmation of acceptance via e-mail, or in the case of failure to fill the Order, as per article 6.2 below, within the twenty-fourth hour of the Working Day following reception of the Order, the Order shall be considered rejected.
6.2 The filling of the Order by Successori Reda through consignment of the goods ordered to a shipper or courier is equivalent to the confirmation and acceptance of the same.
6.3 In the case that the Order cannot be filled due to the unavailability of the Products ordered by the Client, Successori Reda shall promptly inform the Client, immediately refunding the amounts that the client may have already paid for the Order, or detracting the sums involved as per art. 7.3. In this last case, the Client shall not be entitled to any refund, nor indemnities or reimbursements of any kind, having waived these rights in formulating the Order.
6.4 The fiscal documentation relative to the Products ordered will be issued by Successori Reda at the time of shipping the Products to the Client. In compliance with the applicable fiscal norms, if the Client is entitled to a VAT (IVA) tax exemption, the required documentation must be sent to the following address: Successori Reda Spa, Via Robiolio 25, 13825 Valle Mosso (Biella).
7) Payment modalities
7.1 Clients may pay for the Products listed in the Order by credit card.
7.2 Payments via credit card are handled by Sella.it, which guarantees payment security through the most advanced cryptographic techniques (or OTP); Successori Reda is not responsible for the management of online payments carried out through Sella.it.
7.3 For credit card payments, the credit institute issuing the card provides an authorization code at the time of Sale, solely for the amount of the Products ordered.
7.4 The amount – equal to the Price – is debited to the Client’s credit card account at the moment that the Order is filled.
7.5 For the purposes of credit card payments, the Order is considered filled when Successori Reda consigns the Products in question to the shipper or courier.
8) Consignment terms and modalities
8.1 Successori Reda agrees to consign the Products ordered on each single Order via express courier (with the warning that Products to be consigned outside the national borders of the Republic of Italy, Successori Reda shall be released from consignment obligations at the moment and in the place where it consigns the Products to the shipper or courier) and to do everything in its power to ensure that the consignments shall be executed indicatively with the following times (to be calculated from the time of reception of the e-mail containing the trace number, which permits the shipment to be tracked), for the Products immediately available to Successori Reda: (i) in the European Union, within three Working Days; (ii) in European countries outside the EU, within five Working Days; (iii) in America, within five Working Days; (iv) in Asia and Africa, within six Working Days; (v) in Oceania, within seven Working Days.
8.2 Successori Reda reserves the right to modify the consignment terms indicated in point 8.1 above, depending on the concrete availability of the Products, notifying the client of the same at the time of acceptance of the Order; in case of delays of more than ten Working Days, the Client is entitled to cancel the Order submitted (which must be exercised within and not beyond eight days after receiving the relative notification), without charge and in any case without cause for any claim for damages or indemnity for the delay in consignment or for the order cancellation as specified in this article.
8.3 Successori Reda is entitled to consign the Products (even those in a single Order) in multiple deliveries, without prejudice to its obligation to notify the Client, as per point 8.2 above.
8.4 Without prejudice to the indications of points 8.2. and 8.3., eventual delays in consignment of less than ten Working Days shall not entitle the Client to cancel the Order, nor shall they constitute breach of contract on the part of Successori Reda; these delays shall thus not entitle the Client to a reimbursement or compensation or indemnity of any kind, a right which the Client waives by filling out the Order form.
8.5 In no case shall Successori Reda be held responsible for delays caused by third parties (including the shipper or courier to which the Products were promptly consigned by Successori Reda) or due to force majeure, among which, as an example only, eventual customs halts).
8.6 Special consignment terms and conditions must be stipulated in advance between the Client and Successori Reda and expressly accepted in writing by the latter.
8.7 The trace number furnished by the express courier, which is included in the e-mail confirming shipment, permits Clients to track the progress of their shipment.
9) Shipping costs
9.1 Shipping costs for the delivery of the Products ordered are charged to Successori Reda.
10) Defects and damage
10.1 Successori Reda guarantees only the material integrity of the Products at the time of consignment, within the limits set by the following conditions.
10.2 Client claims concerning eventual defects covered by the guarantee specified in point 10.1 above must be communicated within and not beyond 30 (thirty) days following the date of delivery, or they shall not be taken into consideration. In the case that the guarantee applies, the Client shall be entitled solely to the replacement of the damaged Product(s) and shall not be entitled to claim any damages, including accessory damages. Shipping costs for replacement Products shall be borne by Successori Reda.
10.3 Without prejudice to instances of serious fault or negligence on the part of Successori Reda, the latter’s responsibility for unjustified delay in the delivery of the Products shall result in a penalty equivalent to 0.05% of the Price of the Price for each day of delay, up to a maximum amount of 5% of the Price.
10.4 Without prejudice to instances of serious fault or negligence, in the case that Successori Reda defaults on its obligations deriving from the Sale, and the clause in point 10.3 above does not apply, Successori Reda’s liability can in no case exceed the Price of the Products to which the default applies.
10.5 Without prejudice to the provisions of point 10.4 above, it is in any case excluded that the responsibility of Successori Reda for Products realized or sold to Successori Reda by third parties can exceed the liability of the third party towards Successori Reda; Successori Reda shall be able to discharge its obligation to compensation by transferring its suit (neither closed nor expired) towards the third party producer or reseller of the Product, without any guarantee of the successful outcome of the same. This modality of discharge is hereby expressly accepted by the Professional Client. Technical assistance and guaranteed services on the Products shall be provided, where due, by the producers or resellers who sold said Products to Successori Reda, according to the terms and modalities explained in the documentation attached to the same Products.
10.6 The conditions of this article 10 shall not, in any case, contradict the final dispositions of the Consumers’ Code for the protection of the Consumer.
11) Cancellations and returns
11.1 Consumers alone enjoy the right to cancel the Sale and return the Products received, without any penalty and without specifying a motive, within ten Working Days of their delivery.
11.2 The cancellation right referred to in point 11.1 above must be exercised by the Consumer prior to the expiration of the period indicated in point 11.1 above, by means of registered letter with return receipt to Successori Reda, at the address given in the Definitions below. The registered letter in question can be replaced, within the same period, by a telegram or fax to Successori Reda, as long as these are confirmed by registered letter with return receipt within the following forty-eight hours.
11.3 Following the exercise of the right to cancellation described in point 11.1 above, the return of the Products shall occur without charges to the Consumer.
11.4 All returns must be authorized by Successori Reda, which will issue an RMA. After having received an RMA number, the Client can ship, at his expense, the Product(s) back to Successori Reda at the address shown in the Definitions. No c.o.d. packages will be accepted.
11.5 Once it has received the Products and verified their integrity, as well as the integrity and originality of the packaging materials, Successori Reda shall, as promptly as possible, and in any case within thirty Working Days from receiving delivery of the returned Products, reimburse the Client for the cost of the same, without interest.
11.6 The right to cancel described in this article cannot be exercised by the Client in the case in which the Products purchased were used or damaged by the Client itself.
11.7 The right to cancel described in this article cannot be exercised by the Client in the case in which the Products purchased were used or damaged by the Client itself.
11.8 The right to cancel described in this article is also excluded for Consumers in the following cases: (i) purchase of packaged Products whose original packaging is altered or damaged by the Client; (ii) purchase of Products on special offer or promotion.
Information sheet on the treatment of personal data
As per art. 13 of Leg. Decree n. 196/2003, we hereby inform our customers that their personal data (“the data”) will be treated as follows. This information sheet is valid solely for the present website and not for other websites eventually visited by the user via links.
Purposes of data treatment
The Data in question are collected and processed solely and exclusively for the purposes of offering the services proposed on the website store.reda.it (the " Website").
The Data shall not be utilized in any way for any purpose other than the products/services offered on the Website.
The Data, gathered and utilized solely with your approval, will be stored in order to provide the services indicated above.
Data treatment modalities
The Data will be processed using tools designed to ensure their security and confidentiality, also using digital instruments that memorize, manage and transmit the information in question, and can consist of any operation or group of operations permitted by law. The Data shall be processed exclusively by personnel assigned to the task by the Head of Data Treatment.
Consignment of data
Consignment of the Data by Clients/Customers is absolutely voluntary.
An eventual refusal to furnish the Data has no consequence except the impossibility of taking advantage of the services offered on the Website.
In order to post information of real use to visitors, it is possible that the Website will collect aggregate statistical data on hits using cookies. However, no information shall be regarding the specific use of the Website by individual Clients.
Subjects to which the data may be communicated
The Data shall not be communicated to third parties, nor shall they be published or transferred.
Head of Data Treatment
The Head of Data treatment is the company Successori Reda S.p.A. with legal offices in Via Robiolio 25, 13825 Valle Mosso (BI), Italy.
Rights of the interested party
At any time, the interested party may exercise his/her rights with respect to the Head of Data Treatment, pursuant to art. 7 of Leg. Decree n. 196/2003, which, for the sake of convenience, we reproduce here below in its entirety:
Article 7. Right of access to personal data and other rights
1. the interested party is entitled to request confirmation of the existence of his/her personal data, even if not yet recorded, and their communication in intelligible form.
2. the interested party is entitled to receive an indication:
a) of the source of the personal data;
b) of the purposes and methods of treatment;
c) of the criteria applied in the case that the treatment is carried out by using electronic instruments;
d) of the Head of Data Treatment’s identification data, as well as those of the personnel responsible for processing and the designated representative, as per article 5, paragraph 2;
e) of the subjects or the categories of subjects to whom the personal data may be communicated or who may have access to them as national designated representative, officials and other personnel assigned to the task.
3. The interested party has the right to request:
a) the updating, correction or, when it is in his/her interest, the addition of data;
b) the cancellation, transformation into anonymous form or blockage of the data processed in violation of the law, including those whose storage is not necessary for the purposes for which they were collected and subsequently processed;
c) an affidavit stating that the operations described in points a) and b) above were accessible, also concerning their contents, by those to whom the data were communicated or distributed, except in the case in which this is impossible or requires the utilization of resources manifestly out of proportion with the rights of the interested party
4. the interested party has the right to challenge, entirely or in part:
a) for legitimate motives, to the treatment of personal data that concern him/her, even if pertinent to the purposes for which they were collected;
b) to the treatment of personal data that concern him/her for the purposes of the transmission of advertising and promotional material, or for direct marketing, market research or commercial communications.
For the purposes of these General Conditions, the terms indicated in the text in capitals – whether singular or plural – are defined as follows:
Client: the subject, consumer or professional, who purchases the Products offered by Successori Reda S.p.A. on its Website: store.reda.it;
Consumer: the client who purchases from Successori Reda S.p.A. the Products offered on its Website: store.reda.it for purposes other than his/her professional or business activities, as specifically defined in art. 3, point a), Leg. Decree n. 206 of September 6, 2005 and subsequent modifications and integrations;
Professional Client: the client who purchases from Successori Reda S.p.A. the Products offered on its Website: store.reda.it for purposes related to his/her business, artisanal, commercial or professional activities, or his agent, as defined in art. 3, point c), Leg. Decree n. 206 of September 6, 2005 and subsequent modifications and integrations;
Italian Civil Code: by Royal Decree n. 262 of March16, 1942, and subsequent modifications and integrations;
Consumers’ Code: Leg. Decree n. 206, of September 6, 2005, containing the "Consumers’ code”, as per art. 7 of Law n. 229 of July 29, 2003, published in the Official Gazette n. 235 of October 8, 2005, ord. suppl. And subsequent modifications and integrations.
General Conditions: these General Conditions, regulating the sales contracts stipulated by clients, whether consumers or otherwise, with Successori Reda S.p.A., for the purchase of products offered by Successori Reda S.p.A. on its website store.reda.it;
Working Day: non-holidays in Italy, and in particular in the municipality of Biella;
Order: the purchase order sent by clients to Successori Reda S.p.A. by compiling the purchase form posted on the website store.reda.it;
Parties: Successori Reda S.p.A. and its clients, consumers or otherwise, considered cumulatively;
Price: the sale price of the products offered by Successori Reda S.p.A. on its website store.reda.it;
Products: the products offered by Successori Reda S.p.A. on its website store.reda.it;
RMA: the number authorizing the return (Return Merchandise Authorization) of products to be sent back due to cancellation of the purchase by a consumer;
Website: the store.reda.it website;
Successori Reda: Successori Reda S.p.A., registred in Italy with Headquarters at 13825 Valle Mosso (BI), Via Robiolio n. 25, fiscal code and IVA number coinciding with the registration number in the Business Register kept by the chambre of Commerce, Industry and Craft of Biella, 01676570029, e-mail firstname.lastname@example.org, fax +390157011003;
Sale: the sale contract stipulated by the Client with Successori Reda for purchase of Products through the Website.
Applicable laws and jurisdiction
Sales procedures are governed by Italian law, with the exclusion of the norms governing Italian private international law.
Without prejudice to the eventual applicability of incontrovertible articles of law in the matter of Consumer Protection, any and all controversies and disputes regarding a Sale shall come under the exclusive jurisdiction of the Tribunal of Biella.