ORDERS & DELIVERIES
HOW TO ORDER
To order your textile, click on the product picture for the chosen item, choose the colour and click on “Add to Cart”. When you have finished shopping, check the items you have added and click on “Continue to checkout”. Fill in the requested fields and complete your payment. You will receive an order summary by email confirming your order. If you do not receive an email please contact Customer Services via Live Chat, or send an email to firstname.lastname@example.org
Business clients who intend to make purchases from our e-store can count on a special price list.
To gain access, the first thing to do is to register by clicking the special ‘Companies’ link on the e-store’s Home Page.
After registration, our Sales Office will verify the data you have keyed in. When the verification process is complete, you will receive an e-mail message confirming your registration.
After you receive the confirmation message, to enter the online store, simply log in using the user name and password you chose during registration and make your purchases.
The special price list will be applied automatically.
For any additional information or questions you may have, please contact our Customer Service department at the following e-mail address: email@example.com
By consulting the online catalogue (left column menu) you can select the fabric most suited to your needs, choosing from among more than 100 items.
You can choose a fabric that is “timeless”, classic, always in fashion and always available online, or select from more contemporary, creative styles by clicking on the current collection, which will change with the seasons.
The menu is structured to provide you with all the assistance you need to make a selection, and products are filtered by type (trousers, suits, blazers), by motif (solid, pattern, microdesign) or by function (using the special tool “What to wear to a…”).
Of course, if you have any other questions, or would like some advice or information, please contact our Personal Consultant, Reda, by sending an e-mail to: firstname.lastname@example.org
Orders are delivered by courier in approximately 1/2 working days. You will receive email confirmation that the order has been sent and a tracking code (indispensible for monitoring your order status) once the package has left our warehouses and been handed over to the courier.
Delivery is free of charge. Customer Services is available to answer any questions via Live Chat (Mon-Fri 9-12 and 15-17) or 24/7 via email at email@example.com
Deliveries can be made all over the world with the exception of the following countries:
- South America
- Saudi Arabia
Delivery time are as follows (approximate times):
- EU: 2/3 working days
- Rest of the world: 3/4 working days
You will receive email confirmation that the order has been sent and a tracking code (indispensable for monitoring your order status) once the package has left our warehouses and been handed over to the courier.
Delivery is free of charge but the recipient is responsible for any duty or customs charges.
Customer Services is available to answer any questions via Live Chat (Mon-Fri 9-12 and 15-17) or 24/7 via email at firstname.lastname@example.org
Unfortunately we cannot accept returns or offer exchanges for customised goods (Italian legislative decree no. 185, article 3(c) of 22 May 1999) unless the wrong size and/or colour and/or style was delivered. If this is the case, please write to use at email@example.com to arrange collection of the goods.
Successori Reda guarantees that its products are made using exceptional quality materials, 100% New Zealand or Australia merino wool, and are entirely manufactured in Italy in its Croce Mosso plant in the province of Biella.
Our high-performance products and minimal environmental impact are the result of an intelligent combination of technology and tradition. Successori Reda S.p.A. is one of the few companies to have received EMAS environmental certification for its manufacturing, and its natural fibres are totally chemical-free.
Successori Reda is against any form of exploitation, whether of people, the environment or animals. It has made the global promotion of the Made in Italy brand and everything it has always represented its personal mission, in order to ensure its survival in the future.